Elvan is an AI-native feedback platform that collects NPS/CSAT/CES and turns customer responses into real-time actionable insights.
Features
- Multi-touch feedback collection and survey triggering
- Support for NPS, CSAT, and CES metrics
- AI sentiment detection and theme clustering
- Early churn-signal identification with guidance
- Real-time feedback streaming to Slack
- Reduced manual tagging and complex form setup
Use Cases
- Product feedback loop management
- Churn risk alerts for customer success teams
- Support quality analytics
- Cross-channel feedback unification
- Roadmap prioritization decisions
- Executive-level voice-of-customer insights
FAQ
Elvan is an AI-native feedback platform that captures NPS, CSAT, and CES across product, email, embedded forms, and tools like Zendesk and Salesforce. It uses AI to detect sentiment, themes, and churn signals, then streams responses to Slack in real time so teams can move from feedback to execution faster. Core capabilities include: Multi-touch feedback collection and survey triggering, Support for NPS, CSAT, and CES metrics, AI sentiment detection and theme clustering.
Common scenarios include: Product feedback loop management, Churn risk alerts for customer success teams, Support quality analytics.
